"Our organization has thoroughly enjoyed working with Andrea Olson and Pragmadik Consulting. Andrea helped us recognize that our old strategic plan was rooted in the past, where as our future was dependent upon engaging customers and creating a customer focus. Andrea's energetic and captivating delivery truly connected with our staff. I would highly recommend working with Andrea and Pragmadik Consulting to anyone looking to advance their organization."
"Andrea’s work exceeded our expectations in educating our employees, engaging them to be excited about a Customer Mission Mapping process, and laying a foundation for an organizational culture transformation. She is a skilled facilitator and is savvy in terms of the careful political and social balance at play in many organizations. Andrea is not a “pro forma" facilitator – she isn't going to ask the same generic questions to a private company that she would to our non-profit organization. Andrea's strong familiarity with our issues and realities means that she can quickly get into meaningful conversations, adeptly sorting discussions into what matters and what doesn't.”
“The Customer Lab was the key collaborative experience in getting our executives and middle managers on the same page about sustainable growth. In one day, we determined the need for a key customer program and used that to catapult an audit of our other customer-facing communications. Without the Customer Lab, our aspirational growth goals would have never been set and the push for action would have never manifested."